Dr. Kristi Zimmerman, Medical Director

Dr. Zimmerman developed her love for animals while growing up in New Jersey.

As a child she had a variety of pets including goats, rabbits, hamsters, gerbils and of course, cats and dogs. At the age of 5, she had already decided to become a veterinarian.

Prior to veterinary school, she attended the University of Maryland at College Park for graduate coursework and interesting research internships at the National Institutes of Health. She attended the Virginia-Maryland Regional College of Veterinary Medicine from 1991-1995.

A one year internship at the San Diego Zoo after graduation led her west, but she returned to New Hampshire in 1996. During the many years that she has practiced in NH, she has gained valuable medical, surgical and management experience at a number of local veterinary hospitals.

Dr. Zimmerman is a member of several professional organizations including the American Veterinary Medical Association, the New Hampshire Veterinary Medical Association and the American Animal Hospital Association.

When not at the hospital, Dr. Zimmerman enjoys hiking, kayaking, antiquing, gardening and working out with her husband Larry and dogs Zurich and Jett. Life is good!

Dr. Lee Ann Toolan

My practice philosophy and goal is to help each animal I treat to live as happy and healthy a life as possible for as long as possible. I think of my patients and clients as part of my veterinary family and treat them with respect, caring and compassion. My work in Traditional Chinese Veterinary Medicine is my passion and my way of contributing to the betterment of our world.

After graduating from Colorado State University College of Veterinary Medicine in 1993 and completing a Small Animal Internship at University of Saskatoon in Saskatchewan Canada in 1994, I practiced small animal medicine and surgery in Colorado prior to relocating to New Hampshire in 2001.

I have extensive training in Traditional Chinese Veterinary Medicine (TCVM) and utilize all five branches of TCVM including Acupuncture, Herbal Medicine, Food Therapy, Tui-na (Chinese Therapeutic Massage) and Exercise with the goal of balancing the body and assisting it back to a healthy state.

TCVM works with Western Medicine to accomplish this goal.

Western diagnostics of blood work, x-rays, ultrasound, MRI are needed to obtain an accurate diagnosis along with medications. TCVM can take a bit longer to see results but there are few side effects and the body can heal faster with long lasting results.

Veterinary Technicians


Ann has been practicing as a veterinary technician since 2003 and got her certification in 2007.

She is a native of Northern VA, but has fallen in love with New Hampshire and its beautiful mountains.

When not taking care of Manchester’s cats and dogs, you can find her hiking as long and as far as her legs will go. She completed the 48 4000 footers in 7 months, and she’s not stopping there!

She lives in Manchester with her husband, Seamus, and her tiny panther, Felix.


Steph’s work in the veterinary field started as a part time “fun” job many years ago. She realized that she had a love for helping animals and decided to make it a career.

She enrolled in the Veterinary Technology program at Great Bay Community College in 2008. Her summer internship in 2009 brought her to Best Friends Animal Hospital where she was hired when the internship ended.

She completed the program and graduated with an Associate Degree in Veterinary Technology in 2010. She became certified later that year after passing the National Veterinary Technician Examination.

When not working, she enjoys anything outside in warm weather, but prefers to stay nice and toasty inside when it’s cold! She shares the warmth with her cat Boi. Her summers are filled with days at the beach, camping and hiking.

Veterinary Assistants


Jen began her career in veterinary medicine in the mid 1990’s, but she is now a high school teacher.

(We are fortunate and thankful that she works for us on Saturdays!)

She and her husband have a variety of pets including Hogan, their faithful lab, Quincy and Sophie: 2 fabulous felines, chickens, ducks, parrots, a chinchilla and a rabbit named Elvis.

When not working, teaching or taking care of their pets, Jen enjoys spending time with her wonderful husband Andy, kayaking, hiking and knitting.


Alyssa began working in the veterinary field in 2016 after graduating from the University of New Hampshire with a major in Animal Science and a minor in Animal Behavior.

She grew up in NH where she currently lives with her family and four dogs.

She has had a passion for animals since she was a little girl and can’t imagine a better job!

In her spare time she enjoys going to farms, taking day trips to explore different places, spending time with family and friends, and going on adventures with her dogs.


Nicole has always loved animals for their innocence, their unconditional love, and their unspoken honesty.

Growing up in the woods of New Boston helped foster that love and in 2015 she decided she wanted to help all of those voiceless critters and became certified as a veterinary assistant.

Bolstered by the love and support of her husband Dylan, and her own beautiful fur babies, she has worked beside wonderful veterinarians and veterinary technicians; always eager to learn new ways to help her animal friends.

She hopes to continue her journey, filling her free time with video games and kitty snuggles, until she is a veterinary technician or further; always striving to do her best and learn all there is to know to protect and preserve her babies and yours.

Hospital Supervisor


Dizzy came to BFAH in 2007 after being hit by a car. Despite some chronic ailments related to that trauma, she has continued to thrive. She takes great joy in dictating hospital policy. We all appreciate her willingness to let us serve her.

If you have any questions about our practice, please contact us today at (603) 625-2378.